French-made products have a higher production cost than many other countries.
Our prices reflect the most reasonable price that we can offer to our customers. For that reason, we cannot offer free shipping at the moment.
Increasing production could in the future mean cheaper production costs and we hope to eventually be able to offer free shipping.

Delivery times are estimates by our logistic partners and can vary depending on different periods and seasons.

• Colissimo: 2 business days within metropolitan France
• Colissimo International: 3 to 8 business days, except public holidays, depending on the destination.
• TNT Express: 2 business days• UPS: 2 business days
• DHL: 3 to 5 business days

If the delivery time has passed and you have not received your order, feel free to contact us by e-mail at questions@petit-poirier.com or by WhatsApp.

If your tracking number does not appear, please wait 1-2 days. Tracking may take time to update, this is the time it takes for the carrier to collect the order. If you still don’t see any progress on your tracking, feel free to contact us by e-mail at questions@petit-poirier.com, we will contact the carrier in order to provide you with a solution as quickly as possible.

• Payment accepted: your payment has been validated and your order will be prepared.
• Packing: we are preparing your order.
• Under delivery: your package has been handed over to our carrier and the delivery is in progress.

First of all, we invite you to contact the carrier for more information on the location of your package or the person to whom it was delivered. If you cannot find it, you can contact us at questions@petit-poirier.com so that we can help you find a solution. We may need to open an investigation with the carrier. In order to save time, you can directly attach a copy of your ID to your email as well as a sworn confirmation of non-receipt of the package.

If you did not have time to pick up your package at the pick-up point or your package couldn’t be delivered to you but returned to the sender, then you will be refunded directly upon receipt of your package at our warehouse. The delay may exceed 10 days.

The Customer has a period of fourteen days to withdraw from the sale or to return the product to the seller for an exchange or refund without any penalties, with the exception of the return costs.

The withdrawal period runs from the beginning of the first hour of the first day following: the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the product. The withdrawal period ends on the end of the last hour of the last day of the period. If the period expires on a Saturday, Sunday, or public holiday, it is extended until the first following business day. The Customer exercises his right of withdrawal by informing “Petit Poirier” of his decision to withdraw by sending the request to the postal address of “Petit Poirier” or by sending by e-mail to “Petit Poirier” (bonjour@petit-poirier.com), the standard withdrawal form from  “Petit Poirier” or any other statement, unambiguous, expressing its desire to withdraw; the form can be downloaded here. In the event of withdrawal by e-mail, to the e-mail address of the customer service of “Petit Poirier”, an acknowledgment of receipt of the withdrawal will be sent to the Customer, without delay, on a durable medium. The burden of proof of the exercise of the right of withdrawal rests with the Customer.

In addition, the company “Petit Poirier” reminds the Customer that no refund can take place before having previously received and checked the conformity of the state of the item(s) concerned by this request (see the conditions set out below).

Returned products must be returned in their original condition and in their entirety (product label, accessories, cover, etc.). The products must be intact and in perfect, resale condition. They must not have been worn or used, nor have suffered any deterioration. Any damaged or incomplete product will not be refunded. Return the package directly to the following address, you are free to use the carrier of your choice:

Petit Poirier – Service Retour
51quater avenue du Belloy, 78110 Le Vesinet, FRANCE

The company “Petit Poirier” recommends that the Customer returns his products using the carrier Colissimo with additional insurance covering the market value of the products, guaranteeing him compensation for the products in the event of theft or loss of this merchandise. In all cases, the return is made at the Customer’s risk. In addition, it will be the customer’s responsibility to keep any proof of return. In addition, the company “Petit Poirier” reminds the Customer that no refund can take place before having received and checked the conformity of the state of the item(s) concerned by this request (see the conditions set out below).

Refounds and return

The company “Petit Poirier” will reimburse the Customer no later than 14 days from the date on which it is informed of the Customer’s decision to withdraw. Nevertheless, the “Petit Poirier” Company may defer reimbursement until the products are received, the date chosen is that of the first of these facts. When an order is placed with a voucher, the value of the voucher will be deducted from the amount of the credit or the refund in proportion to the number of items ordered.

We do our best to promote responsibly and reasoned consumption and we want to limit our carbon footprint as much as possible. Regarding return labels, we do not offer free returns as some bigger companies do to encourage purchases. It is not part of our policy.

We are a VSE and set prices as fair as possible, with a 100% French ethical production, for a responsible choice, but at a high cost.

It is therefore a choice motivated by both ethical and economic reasons.

If you encounter a payment problem, we advise you first to attempt your payment via another connected tool: smartphone, tablet, or other. We also advise you to change your internet browser to Firefox, Safari, or Google Chrome.

If the problem persists, do not hesitate to contact your bank, if they cannot resolve the issue, you can contact our customer service and we will be happy to assist you at +33 7 49 59 78 92 or by email at bonjour@petit-poirier.com

We send a detailed invoice by email, upon confirmation of the order.

For any delivery outside the European Union including the United Kingdom, additional customs fees and taxes may be applied and are the responsibility of the customer.

Need advice on the size of a product or to modify your current order, you can contact customer service at  +33 7 49 59 78 92 via Whatsapp or by phone, or by email at bonjour@petit -poirier.com

You can contact our customer service at +33 7 49 59 78 92 via Whatsapp or by phone or by email at bonjour@petit-poirier.com within maximum 24 hours after placing the order, in order to change the delivery address.

The company “Petit Poirier” will reimburse the Customer no later than 14 days from the date on which it is informed of the Customer’s decision to withdraw. Nevertheless, the “Petit Poirier” Company may defer reimbursement until the products are received, the date chosen is that of the first of these facts. When an order is placed with a voucher, the value of the voucher will be deducted from the amount of the credit or the refund in proportion to the number of items ordered.

You can contact customer service at +33 7 49 59 78 92 via Whatsapp or by phone or by email at bonjour@petit-poirier.com to see if that would be a possibility.

Each product may need to be cared for in a different way; pay attention to the care instructions, available on each product label. All means are put in place to ensure that the products do not shrink and that the buttons do not move.

The brand was born in Vésinet, in the Yvelines. It is here that Alexandra, the brand’s founder, designs and develops each piece.
The production of our collection is done entirely in our partner workshop located in Troyes, an expert in high-end and luxury.

All our fabrics are made in France and come from the Aube region, or the north of France, in order to favor less carbon footprint from logistics.

To find out more, we have created a page dedicated to the traceability of our brand.

All our cotton materials are GOTS and Oeko-Tex 100 Standard certified. To find out more, we have created a page dedicated to the traceability of our brand.

We are a VSE and we have made the decision to produce our collection in small quantities in order to limit waste and avoid the creation of an industrial storage space.

We are against the idea of fast-fashion and overconsumption. This is why we want to avoid falling into the trap of trends and we favor CSR in order to develop innovative, reliable and useful products for the parents of young ones.

Petit Poirier is a French high-end ready-to-wear brand for babies, created by Alexandra and Julien Poirier in 2022.

An artistic director since 2011, Alexandra began her career as a fashion designer and then she discovered the world of graphic design. Her career allowed her to address the needs of the industry in a holistic way and to stand out in the field as a luxury and beauty artistic director. When her little boy was born in May 2020, Alexandra decided to devote her time to her son and to create responsible, designer products for his well-being.

To learn more about Alexandra’s creative journey, here is the link to her LinkedIn page: https://www.linkedin.com/in/alexandravoicu/

Simply contact our customer service using the contact form on the website www.petit-poirier.com. Your account will be deleted as soon as we treat your request.